Help & support
Return policy
Please review the product page for item-specific return eligibility. If a product page states a different condition or exclusion, that product-specific information applies.
Request a return within 3 days
Contact us within 3 days of delivery to request a return. Include your order number, the product name, and a short description of the issue. For a damaged or incorrect item, contact us as soon as possible and include clear photos if available.
Eligibility
Return eligibility depends on the product overview and the condition stated for that item. Please check those details before ordering and contact support before sending an item back. Returns must be reviewed and approved by the store before they are sent.
Return shipping
Revibe BD covers return shipping for an item that is confirmed to be damaged or incorrect. For other eligible returns, the customer is responsible for return shipping.
Refunds
Once an approved return is received and inspected, refunds for prepaid orders are issued to the original payment method. Refunds are processed within 7 business days after approval; the payment provider may take additional time to make the funds available. For cash-on-delivery orders, support will coordinate the refund arrangement with you.
Start a return
Contact us through the Contact page. Please wait for return instructions before shipping any item.